Volaris Airlines offers its customers the option to cancel their reservation without any penalty or cancellation fees. This is especially true for flights to or from the USA. The condition under which you do not apply for cancellation fees for canceling the flight tickets. If you cancel your Volaris Airlines reservation within 24 to 20 hours of purchase.
If tickets are canceled that were booked less than 7 days or longer from the date of the scheduled departure
And the last one is when you cancel your reservation by calling the Volaris customer service team and requesting a cancellation.
So if you have a call center in Mexico City and the metropolitan area, you need to dial 1102-8000. To call Volarish Customer Service from the rest of Mexico, dial the toll-free number 01-800-305-1533 and you will stay in the US at 1 (800) 305-1533. https://issuu.com/airtrip/docs/volaris_airlines_cancellation_policy